Call Center Software Open Source – You might be in the row to know about Opensource Call Center Software for StartUp and this is because you might be searching for a call center service association with your business.
Call Centre agents are required the evolve as well as better address the need of customers day by day and this established the trust level between customers and you and your services.
You can easily find an endless number of tools including applications that you can use on day to day basis in order to empower their efforts and stand onto the expectation of your customer.
Call Center Software Open Source for StartUp
This sizeable user base that is present at all the call centers is accepting the independent application and hence open source call center software that supports and strengthens all the works that take place under the company.
Paid & Free open source call center software has evolved the solutions of the best way that empowers businesses and modifies them and their functions. These solutions are not easily customizable but can be easily transformed and integrated with all the existing applications seamlessly.
Reasons to Use Call Center Software Open Source for StartUp to Grow BPO Business
When we talk about Open source software for call center then it doesn’t mean that it is free but usually suggests that you can easily host the software you own and can independently run it whenever you want. These Open source call center software asterisks are easily customizable and this can be updated as well. The guessing by you also needs to be troubleshot and upgraded on the regular basis.
Call center CRM software open source can be gathered directly from dedicated providers with all the capability and intense flexibility as well as customization. Despite of having no extra cost of the software, you are ensured of the improved quality of service you receive across the board. However, you will have to check whether on the name of Open source call center software you are taking extra charge or not.
Top 10 Best Call Center Software Open Source for StartUp
Now while on one hand, you are well aware of the importance of Call Center software, here is the next step which is choosing the best call center software for your business.
You have numbers of inbound as well as outbound call center software collections already available in the market but again you will have to filter which of these Open source call center software suits best for your business.
Here is the best 10 Opensource Call Center Software for StartUp list for BPO that you can use with different features and decides you better:
- AVOXI
- Asterisk
- Bitrix24
- CallHippo
- Ekiga
- Elastix
- GOautodial
- OrecX
- VICIdial
- VMukti 1.1
All these best Call Center Software Open Source for StartUp for Small BPO that is being mentioned to you here are among the top benefits provider. Let’s see it in detail step by step manner.
Top 10 Call Center Software Open Source for Small Businesses & Startups
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AVOXI
Avoxi is basically a Cloud-based in the category of Call center software free open source and this provides numerous business-class phone features that further ensure uninterrupted and smooth customer services. You further can leverage VoIP phone services technology in the combination with AVOXI and then can meet a particular type of business needs. Such as Scaling up and down your customer service requirement.
You also get the chance for a virtual phone number and this helps you in forwarding all the calls from one location to the other. AVOXI Open source dialer software for call center helps you to meet even international calling needs including that of Hotels, tour operators as well as other enterprises without compromising its global presence of it.
Features Associated with AVOXI
- Toll-Free services
- Open source call recording
- Call termination option.
- SIP trunks
- DID/DDI numbers
- Direct VPN solutions
- Business Telephonic systems
- VoIP phonic systems
- Conference calling
Best Suited For: this AVOXI application is basic and designed for hotels and tour operations.
Upgrade Pricing: the app comes with a subscription plan of ₹1838 per month and you are provided around 910 additional minutes for your inbound and outbound calls.
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Asterisk
If your query is for comprehensive, free, and open-source call center software then this Asterisk is an ideal choice for you. With this Asterisk software, you have all the advanced modules that help you in tackling all your tasks that are related to your customer care service. With this Asterisk call centre software you get a telecommunication platform and you are provided low maintenance tools these are easy to work upon and can be easily integrated with your telephony hardware.
Asterisk Call Center Software Major Features
- You have an autodialer.
- Reporting and analytic Features.
- Call Centre management and Call monitoring.
- Telemarketing Management.
- VoIP
- Easy Contact management feature.
- IVR/Voice Recognition
- Predictive Dialler.
Best suited for: Asterisk call center software open source is best suited for all-encompassing call center solutions.
Upgrade Pricing: You have a basic subscription plan starting from ₹1625 for channelizing SIP trunking and here you also get unlimited inbound/outbound local as well as long-distance Minutes/ Channel.
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Bitrix24
Bitrix24 is a free call center software and has various features associated with the intranet as well as Customizable web-based lead forms. Even though you opt for this cloud version, you can simply make a call and receive a call within a few minutes with this particular Call centre software. You have a free download feature that is available for your PC and Open source call manager software can be downloaded irrespective of any browser you use.
The free version of Bitrix24 has been designed for 12 employees and you need to pay for its subscription plan as your team grows. You have additional functions such as a SIP connector, a phone number on rent, and the Bitrix24 telephone that helps you without bounding Calling with additional features.
Features Associated with Bitrix24
- You have free inbound calling features.
- You have an automatic dialler, IVR with it.
- You can see a detailed Call history as well.
- You can use this same anywhere, worldwide.
- You have free CRM associated with this application.
- Desktop app (PC, macOS)
- Mobile app (iOS/Android)
Best Suited for: Enterprises who need a customizable Call Centre solution that can be integrated with other solutions as well.
Upgrade You Pricing: Bitrix24 comes with a free package and also with an upgrading feature and its premium plan can be accessed at ₹2757 and comes with additional features of phone number or rent, SIP connector, and Bitrix24 telephonic for all your outbound calls.
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CallHippo
In the list of free and open-source call center software, CallHippo is another name and this software is best suited for Small businesses that are in need of basic call management tools. You have a user-friendly interface with all the simplistic tools and these are provided with a cost-effective solution for all your small businesses.
In addition to other Call center management software open source, CallHippo provides you an easy integration including all the third-party CRM software that you can use for seamless customer service management.
Other major Features of CallHippo:
- You have CRM integration
- Call Routing
- Toll-Free Number
- Multiple simultaneous calls
- Call recording
- Multi-User Login
- Contact Management
- Caller ID
- IVR
- Dial Groups
- Internal Call Transfer
- Auto-Dialler
- Real-time
- reporting.
Best Suited For: All the Small and Medium Businesses can use this software as your call center software.
Upgrade of Pricing: CallHippo Call software Bronze plan you can subscribe at ₹700 per user every month.
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Ekiga
You first have to find a call Center software that is free of charge. But on the other hand, Ekiga is widely popular all among call centers around the globe for its softphone. Video Conferencing and messaging solution. You have a premium plan available as well and you can integrate your free use with a plethora of codecs including a User-friendly interface. You also have a SIP address that comes with no charge. With this SIP address, users can be out bounded to customers around the world and you also include video calls.
Salient Features of Ekiga
- You can hold your call
- You have call forwarding features
- You can Message/Call Waiting
- Call Transfer
- Calls History
- Call Monitoring
- Address book management
- Auto-Answer features
- HD sound Quality
- PC to phone calls
- Echo cancellation feature.
Best Suited For: You can use Ekiga for your technical business procedure and this requires videoconferencing.
Subscription Plan: you can simply contact Ekiga’s official site for more details regarding the premium plan of the same.
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Elastix
You have to get the Elastix Call Center software solution which you can freely download from its official website of it. This Elastix supports unlimited simultaneous calls at the same time including call logging and forwarding on busy or no answer. In addition to this, you get a promotion on auto pickup on busy along with extensive codec support.
Call reporting, perking as well as pickup feature of Elastix supports SIP trunks/gateway making this open source call centre solution or a must-have application. As your business grows, you can try its pro and enterprise version and utilize all the advanced features.
Major Features of Elastix:
- You have a call recording search feature
- You can manage your recorded call as well.
- Queuing the call can be done as well.
- Call recording
- Web conferencing up to 25 participants at the same time.
Best Suited For: companies or start-ups needing call monitoring and training modules.
Upgraded Pricing: Users who are searching for open source software free of cost, and using this you can easily become reselling 3CX partner by contacting them via their official site.
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GOautodial
Goautodial comes with fully-featured and best call centre software. With Go autodial, you can easily handle inbound, outbound, and blended calls with complete efficiency. The application is further loaded with many other useful features or admin setup and control, call recording capability, and more. You also have a multi-channel center application with voice and non-voice functionalities.
Features of Go autodial:
- You have a predictive dialer
- Inbound IVR and ACD
- Have LIVE chat features
- Emailing procedure.
- Report making and analyzing
- Multi-Language
Best Suited For: businesses having curiosity about multichannel solutions including voice and chats services etc.
Upgrade Pricing: once you are done with free features of Call center scheduling software open source then you will have to upgrade yourself with a plan of 1061/month per User with cloud storage services.
Talking about OrecX, it is a free call center software that comes with a fully-featured commercial version. While using this open-source software, you have the option to manage cloud, VoIP & TDM call recording at a significantly lower price.
It further ensures a convenient setup with easy maintenance and is also deployed worldwide in 200 countries. You can further assure for no-cost localization and customization using which you can optimize the procedure at your call centre according to the need of your business.
Features Associated With OrecX
- You have Open API
- Have Audio Recording features with it
- An open data model
- Archiving
- Have Distributed Call Recording
- Event-Triggered Recording
- File Transfer feature
- Multiple OS Integration
- Database Integration
- Server Integration
Best Suited For: All the medium businesses and enterprises that are having consumer base.
Upgraded Pricing: In spite of having the free features, at some point in time, you need it to be upgraded and in this case, you can take the premium plan with extra benefits. The plan starts at ₹1132 per month per person and gives you full software customization with open APIs.
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VICIdial
Like other software and apps, you have VICIdial and falls under an open source call centre software with not less than eight hundred registered installation process. There are thousands of people already using the same app within a year. You can find this fully-featured predictive dialler capable of inbound, outbound, and other blended call handling. This open-source software allows the service agents/utilizer to start by making a Login from any of the remote locations.
Major features associated with VICIdial
- ACD for all inbounds calls
- Outbound Agents: you can control, broadcast, and predictive dialing.
- There is a total of 3 ways of calling within the agent application.
- Scheduled Callback option – anyone including agents can schedule their calling.
- Hundreds of seats are scalable.
Best Suited For: Businesses that are looking for inbound, outbound, and blended call processes.
Subscription Plan: as you already know that in order to get the premium feature, you have the option of subscribing to the plan of Open source CRM software for call center and this further gets boosted by VICIdial.
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VMukti 1.1
VMukti 1.1 gives you a comprehensive call centre solution that is best suited for both inbound as well as outbound call centers. Being built with an open architecture, with this Virtual call center software open source you can enjoy all the related services support such as detailed statistics and answering machine detection, and this way you can promote all the data-based decision-making features.
Major features of VMukti 1.1
- You have Automatic Call routing (ACD)
- Authentication feature
- Voice Logging/ Recording
- You have an inactive voice response system.
- Conferencing option
- Database Screen pops
- Predictive dialing feature.
Best Suited For: Businesses that have analytical word majorly and since the app has tools to monitor various metrics that are directly or indirectly related to customer service.
Upgraded Pricing: In order to get a premium version of VMukti 1.1 as a premium plan then you can simply check out its official website of it for more details.
FAQs
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Is Opening a Call Center Profitable?
Call center profit margin in India has fallen to 13-14 percent from 18-20 percent previously and implying that the profit margin in this industry is mainly suppressed for some time.
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How Much Does It Cost To Open a Small Call Center?
Their skill is mainly needed to address the capital investment needed for the construction, furniture, IT equipment, and also backup generator. Also, these costs can add up to between $2,500 and $10,000 per workstation to simply set up the fully functional call center facility.
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How Much Money Does a Call Center Make?
The average annual pay for the virtual call center in the United States is $40,963 per year as of November 2022.
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What Equipment is Needed to Run a Call Center?
The call center equipment per agent in the call center will include a computer, headset, reliable internet connection, and a powerful software suite capable of automated dialing and predictive dialing.
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How Do I Find Clients for My Call Center?
You can be able to get clients for your call center by using three methods contacts who are highly placed in some companies. By using the web portals which will provide the B2B business service. Also, you can be able to try to reach the business in the semi-organized and also unorganized sections by your contacts with a solid business case.
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Final Words
While you have read the above-given article covering Call Center Software Open Source for StartUp then you have come to know about the procedure and the features of all these software and not only that, you also have seen the hidden as well as premium features of all these software.
So, according to the type of company you are working with, you have software related to the same, and not only that you also have seen all the 10 best software you can install into your system.
Rest you have the comment section below, which you can use for your next time easy feedback drop and use for your next time approach and installation.